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Phone Services

UC Phones Migration to the Cloud 

  • Set Up and Access Voicemail During Migration 

How Do I

  • UC Phone Chairdrop Quick Overview
  • UC 7821 and 8800 Phone Series Training
  • UC 7821 and 8800 Phone Series Training - Video Tutorial
  • Dialing a Number from a UC Desk Phone
  • Set Up and Access Voicemail
  • Transfer a Call from a UC Desk Phone
  • Transfer a Call Directly into a Voice Mailbox from a Desk Phone or Softphone
  • Initiate a Conference Call from a UC Desk Phone
  • Activate Single Number Reach
  • Pair 8832 Wireless Microphone
  • Call Recording With Calabrio for UC Phones

Helpful Information

  • Cisco Desk Phone vs Softphone
  • Call Handler Information
  • Hunt Group Information
  • Identifying Headsets for UC Phones
  • Order a Cisco Phone, Sidecar, or ATA
  • Phone Portfolio Models and Pricing- 08/06/2025
  • Single Number Reach (SNR)
  • UC Services Pricing Guide FY26
  • Webex Softphone User Guide
  • Moving a Phone to a New Calling Region

Troubleshooting

  • Troubleshooting a UC Desk Phone
  • Internet Requirements and Speed Test

Forms and Templates

  • Call Handler Request Form
  • Hunt Group Request Form - 08/01/2023
  • Phone Display Templates - 06/07/2023
  • New User Change Form

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Governor
Mike Kehoe

MO.gov State of Missouri

Commissioner
Kenneth J. Zellers

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